How to tackle 3 Common Bell TV Error Codes

The 3 most common Bell TV (satellite) error codes that our ICT North technicians hear about are:

Error  Code 001  

Means: There is a problem with a multi-dish switch

Solution:  Run a Check Switch

How:  Press Menu, 6,1,1 Select Check Switch.

If this does not clear the problem ensure there are no loose cables, run it again.

Error Code 002

Means:   Bell TV satellite signal lost
Solution: Wait for the bad weather to end.  Remove snow or ice build up off the satellite dish.
If the weather is clear, check for loose cables then Run a Check Switch.

Error Code 005

Means: Loose cable, satellite dish has moved or is obscured,

satellite receiver not connected, satellite receiver not yet authorized,

Solutions: 

1. Check cable connections are not loose or dry and that there are no breaks in the cable.

Tighten connections and or replace the cabling. Via the remote press Menu 6,1,1 the bottom bar 

on this screen shows signal strength, the longer the green bar the better the signal strength.

The word Locked should also appear under the bar to indicated that the satellite has been successfully located.    Run a Check Switch. 

2. Make sure dish is secure and has a clear line of sight to the Bell TV satellite.

Via the remote press Menu 6,1,1 if the bottom bar on the Point Dish screen is red

Call a Bell representative to request a service call so the dish can be re aimed and secured.

Remove the obstruction (tree growth etc)

3. Ensure the satellite receiver is connected correctly and has been authorized.

Sometimes is can be as simple as making sure that connections to the receiver are not loose, that the correct output has been selected on your tv model  and that the power cord is plugged in.  

If you have requested authorization is can take a while, authorization is complete when the on screen message is removed.

If these errors do not resolve  Call 1-888-759-3473  (1-888-SKY-DISH) 

to speak to a call centre representative.

image credit bell.ca

Prevent signal loss to your satellite dish

Tips:  To prevent signal lost error  on your system, we advise to prevent signal loss on your Bell TV satellite dish is snowy weather, before the snow comes clean the dish then do one of the following :

1. Spray the dish with cooking oil
2. Cover the dish with a black garbage bin bag
3. Install a dish heater

Stormy weather and your satellite tv signal

Stormy weather can affect your Bell TV satellite signal and will result in a signal error 002 on your Bell TV  (satellite) receiver being displayed.

The signal level dips below an operable level due to attenuation caused by weather conditions and results in on screen pixelation, audio breakup and finally picture loss.


Signal error code 002 usually goes away when the stormy weather subsides.








Photo Credit: Image: Christian Meyn / FreeDigitalPhotos.net

Bell TV Receiver Error - satellite signal lost

Occasionally this error, Your satellite signal is temporarily unavailable, may appear on your screen.

Error 002 is often due to bad weather and no action needs to be taken.  The signal will come back and your satellite tv program will be restored, once the weather condition has cleared.

Weather conditions that can effect satellite signals include - heavy cloud, thunderstorms, wet-snow, build up of wet snow on the satellite dish and freezing rain.

If the satellite signal is lost but the weather is fine, the loss may be due to a loose connections, cable damage or a splitter.


NOTE - a direct connection is necessary from the satellite dish to the Bell TV receiver.  
Splitters should be removed and new cable run.

image credit bell.ca


Top 3 Bell TV Error Codes and How to Fix Them